WEBSITE AND ONLINE PURCHASE TERMS AND CONDITIONS.
PLEASE READ AND REVIEW THE TERMS AND CONDITIONS, AS THEY WILL BIND YOU ONCE YOU CONTRACT WITH US THROUGH THIS WEBSITE.
BY PURCHASING PRODUCTS FROM THIS SITE YOU WARRANT THAT YOU HAVE READ AND UNDERSTOOD THESE TERMS AND CONDITIONS AND AGREE TO BE BOUND BY THEM.
PLEASE ENSURE THAT YOU DO NOT UTILISE THIS SITE IF YOU DO NOT ACCEPT, AND/OR AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.
Terms And Condition
Vape and Tech Guy SA Website Terms of Service
1.1 For purposes of these General Terms and Conditions and elsewhere on the website, “Tech Guy SA” means Vape and Tech Guy SA (Proprietary) Limited, Reg nr: 2018/574774/07.
These terms are the general terms of the relationship between Vape and Tech Guy SA and you. These terms cover any transactions where we provide services/products to you.
3. Online Orders
You represent and warrant that you (and any person who places an order):
– are old enough under applicable law to enter into the agreement;
– are legally capable of concluding any transaction;
– possess the legal right, full power, and authority to enter into the agreement;
– are authorised to use the credentials required for any account; and
– will submit true, accurate, and correct information to us.
If you are younger than 18 years of age, you warrant that you have the consent of your legal guardian to enter into the agreement or that you have obtained legal status in another manner.
3.2 Invitation to do business
The marketing of the services by us is merely an invitation to do business or for you to make an offer to procure services. The parties only conclude a valid and binding order when we accept the offer made by you. By completing and submitting an electronic order form, you are offering to purchase our products. Unless proven to the contrary, we only accept an offer relating to services/products upon us providing the service/product. We may accept or reject any offer. If we do not accept any offer, then we will refund any monies already paid by you.
Acceptance is done by way of sending an email to acknowledge the order which will confirm the products you have ordered together with the mechanisms by which payment may be made for the product ordered.
3.3 Deemed order
You will be deemed to have placed an order when you start consuming any services you have requisitioned automatically from the control panel, it is agreed that each click of a button to requisition a service constitutes a billable event.
Unless otherwise agreed, we may cancel any order at any time in our absolute discretion. We will refund any monies already paid by you.
Despite our best efforts, the stated fees may be incorrect. We will confirm the fees for any services when we accept your offer.
The terms in effect at the time you make an offer will govern the order. Each order will create a separate agreement. Despite that, we may consider the breach of any one order to constitute a breach of any or all orders.
Upon payment, the order will take between one and five business days to process. In the event that the suppliers, be on backorder or special order, you will be notified upon us receiving your payment. Should you want to confirm stock please contact us before payment (i.e. Stock has no quantity).
Vape and Tech Guy SA reserves the right to reject your order. This includes but is not limited to circumstances where:
-We do not have the requisite products in stock. -Your Payment is not authorized or is rejected and/or insufficient payment made to the order. – You rescind the offer timeously.
4. Failure of Vape and Tech Guy SA to perform
Ought there be circumstances in which we cannot fulfil our obligation timeously in terms of the agreement, you will have the choice of:
4.1 Waiting for the supplier to provide the order. 4.2. Get given a refund of what has already been paid (Excluding Fees by your bank/account or our Merchant and bank accounts)
5. Intellectual property
This website, www.techguysa.co.za, including all intellectual property rights including logos, photographs, images, text, and other graphics are owned by Vape and Tech Guy SA (PTY) Ltd. With regard to the product images, they are owned by their respective companies and are used for display purposes.
We hereby grant you the necessary permission to view or print specified portions (such as an invoice) off www.techguysa.co.za for the purpose of placing an order with us.
6. Links and Advertising
You may link our website and pages to social media in a form of “sharing”. However, you are prohibited from using www.techguysa.co.za as a means of selling your own website.
7. Our warranties
7.1 Service warranties
We warrant that in relation to the services:
– We and our personnel will possess and have the right to use knowledge and expertise sufficient to enable us to provide the services.
– We will provide the services in accordance with all applicable laws, enactments, and regulations.
7.2 General warranties
We warrant further that:
– We have the legal right and full power and authority to execute and deliver, and to exercise our rights and perform our obligations under the agreement;
– We and our personnel will not knowingly introduce any malicious software into your material or your system.
8. Disclaimer of warranties
You use our services at your sole responsibility and risk. We provide the services on an “as is” and “as available” basis.
8.2 Exclusion of liability.
We will not be liable regards any defect arising from negligence, failure to follow our instructions (whether oral or in writing), or misuse. We do not guarantee that the website will be uninterrupted or error-free, or that the server that makes it available is free from viruses or other harmful components.
We are not liable for any direct, indirect, or consequential loss, costs, damages, or expenses caused directly or indirectly by any delay in the delivery of the products.
9. Your warranties
You warrant that:
9.1 You have not been induced to enter into the agreement by any prior representations, warranties, or guarantees (whether oral or in writing), except as expressly contained in the agreement;
9.2 by entering into an order you are not acting in breach of any agreement to which you are a party; and you agree to indemnify, defend, and hold harmless us (and those related to us and our personnel, co-branders, or other partners) from and against any claim for damages by any third party as a result of the breach of these warranties, including all legal costs. If permissible under applicable law, legal costs will be on an attorney and own client basis.
10. Fees and payment
10.1 Due dates
You will be liable for and pay the fees and any additional fees promptly on the due date, without any deduction, set-off, or demand and free of exchange in the currency specified in the order. The prices throughout this website are quoted in South African Rands and payment is only accepted in South African Rands (ZAR). Additionally, the purchase price is subject to and packing and delivery costs if any.
10.2 Manner of payment
Payment can be done by way of Electronic Funds Transfers (EFT) at no additional cost. However, the EFT must be made via Bank account to Bank Account and Not Cash Deposits and must include your order number as a reference to us. Please note that an EFT may take between one and three business days.
Card Payments processing is done Via Yoco may take between one and two days to clear, and is subject to change before dispatching.
Yoco EFT processing may take between one and two days to clear, and is subject to change. may take between one to two days to clear before dispatching.
Mobicred payment may take between three to four days to clear. Terms and Conditions for Mobicred please see here.To register on Mobicred please follow this link. May take 2-4 Days to clear before dispatching.
PayFast Payment Methods
Credit Card / Debit Card / Instant EFT / Masterpass / SnapScan / RCS / Zapper. May take between 3-4 days to clear before dispatching.
Wallet payment make take within 2 business days before Processing / Clearing.
Proof of payment must be sent to email@example.com
10.3 Late payments
We may halt the provision of any services until the customer has paid all amounts that are due.
10.4 Withhold payment
You may not withhold payment of any amount due to us for any reason.
10.5 Reverse Payment
We do not reverse payments unless an order has been cancelled or we have received a letter of demand.
10.6 Payment profile
You and any signatory consent and agree that we may provide any registered credit bureau with information about the payment of amounts.
11. Delivery Information
Please note that We use either following Couriers Courierit / Courier Guy / MDS Collivery / DPD Laser / Internet Express / Rhenus / RTT / DCB / Skynet / Suppliers. Should you require your own delivery service this must be arranged before ordering and payment with us. Additionally, if you make use of your own delivery service the courier (only courier services and not customers) must collect between one and three business days. You will be given the option to acquire Courier Insurance of your product via delivery upon checkout.
Shipping insurance is free on Orders of R1000 and below as orders of R1001 and above are charged of a fee calculated at checkout. A Maximum of R30 000 can be covered. Shipping insurance is recommended however not forced. This said Insurance cannot be added after a order is completed. Insurance fee cannot be refunded/unclaimed. Should the items be damaged/Stolen/Hijacked we will contact you to inform you by us or the Courier company. The claim must be done within 24 hours this is done by us on your behalf. Should there be excess fees this will be covered by the customer via EFT only. Claims may take 20 working days to clear before a replacement item can be shipped out again. No Refunds will be done on claims only reordering unless with valid legal reason. Should stock be unavailable we may choose to refund you. Should the cost of the item be higher the customer will pay the difference however we will calculate the difference at cost without Margin via EFT only. Refunds are at our discretion. Should the items be damaged / stolen / Hijacked during transits and no insurance was added “Tech Guy SA” bares no responsibility.
Note that Inverters / Solar Panels / Batteries cannot be insured or Claimed for any damages.
The product will be delivered to the address specified by you.
If a date is specified for delivery, it is merely an estimate and does not constitute any grounds for cancelling an order. If no date is so specified, delivery shall be within a reasonable time.
Tech Guy SA may use whichever Courier company is available for the order.
*Free Shipping does not include Shipping insurance. This can be arranged by you the customer.
Free Shipping is on selected items and at times may be from a certain amount which will change from time to time and is only for Major City and surrounds, no outlying areas. Regular shipping will used for free shipping.
Due to storage limitations, we do not hold stock but order through distribution channels.
You are entitled to return to us any defective products upon notifying us of your intention to return the item (together with the reason for the return) within seven (7) days of the date of purchase. Packaging must be together with the item(s) as needed by suppliers.
We may require you to pay for optional Shipping insurance for the item in transit should you not opt in for Shipping insurance we will not be held liable for any damages while in transit. Shipping insurance Payment needs to be made before the item is shipped out unless arranged.
Fragile Items such as Hard Drive Disk’s (HDD) must be bubble wrapped and boxed by you to prevent damage during in transit and will not be covered if it is not correctly packed. This is especially with Inverters or any fragile items. We will not be liable for any damages should there be no proper protection on the return of an item. Shipping insurance is non refundable.
In the event of the product being returned to us, you shall be obliged to initially cover the cost of such return, save that once we have received the product, and have confirmed the fault, we shall refund the costs associated with returning the product, to yourself.
In the event of any returned product having no-fault the cost of returning the product to yourself will be at your own cost and these returns must be made within seven (7) days of the date of purchase.
Should the item be unopened / opened in any way the company may charge up a 30% repackaging fee that will be deducted from the credit refund issued to the customer.
Should the item be returned in a condition that is deemed as unfit for resale the company reserves the right to refuse the refund and the cost of the return courier fees falls solely on the customer.
No refunds or credits will be issued for items such as software, vouchers, Inverter / Portable Power Stations (Due to the usage of the batteries), and/or Consumables (i.e. Opened Printer Toners, ink Cartridges, ink Bottles) as codes cannot be guaranteed as unredeemable after return to the company.
No refunds or credits will be issued for items not credited and / or refunded by our suppliers. Example an item is returned as faulty but fault is found not covered by warranty e.g product is broken but findings of abuse / miss treatments on the product causing said product to be faulty.
Any returns due to faults outside the return window are classified as warranty claims and are to be handled via the manufacturer’s warranty if applicable.
Should no warranty exist for the product in question the company cannot be held responsible in any way for the repairs or replacement of the product.
14. Changes to Terms and Conditions for Buying Products Online
The Company reserves the right to change or vary these terms and conditions from time to time. All information, stock quantity, and pricing are subjected to Errors and omissions excepted (‘E&EO’).
15. Warranties on Goods Sold
Any warranty with respect to the goods sold on this site shall apply only to the warranty provided by the manufacturer/suppliers of the product for the period that such warranty applies.
16. General Terms
The Company may, in its discretion, suspend or terminate the operation of this website without prior notice to you and without the need to give you reasons for the termination or suspension.
17. Electronic Communication
When you use or visit this website you consent to receive communications from us electronically via Tawk.to users would have to fill in details to make communications such as Name, email and a message. Tech Guy SA is available using the following:
Calling via telephone
Calling via Whatsapp
Tawk.to support chat
Marketing based on automated systems (Newsletters etc.) will be only sent to individuals who have opted in to receive said marketing.
19. Limitation of liability
19.1 Direct damages limited.
To the extent permitted by applicable law, regardless of the form (whether in contract, delict or any other legal theory) in which any legal action may be brought,
our maximum liability to you for direct damages for anything giving rise to any legal action will be an amount equal to the total fees already paid by you to us for the goods or services related to the claim. The aggregate amounts for all claims will not be greater than the maximum amount.
19.2 Indirect damages excluded
To the extent permitted by applicable law, in no event will we (or our personnel) be liable for any indirect, incidental, special, or consequential damages or losses (whether foreseeable or unforeseeable) of any kind (including loss of profits, loss of goodwill, damages relating to lost or damaged data or software, loss of use, damages relating to downtime or costs of substitute products) arising from the agreement.
The limitation contained in this clause will not apply to any breach by a party of the other party’s proprietary or confidential information or intellectual property or damages arising from a party’s gross negligence.
19.4 We not liable for your default
We will not be liable for any loss or damage suffered by you arising out of or in connection with any breach of the agreement by you or any act, misrepresentation, error, or omission made by or on behalf of you or your personnel.
19.5 Other goods or services
We are not liable for any other deliverable, including the website, goods, or service provided by any third party.
Without limiting liability, neither party will be liable to the other for any loss that it may suffer as a result of theft, fraud, or other criminal act by a party or its personnel.
20. Resolving disputes
20.1 Notifying each other.
There will be a dispute about or from this agreement if a party writes to the other about it and asks for it to be resolved under this clause. The parties must refer any dispute to be resolved by:
-Negotiation (direct talks to try and agree on how to end the dispute); failing which
-Mediation (talks in which a neutral third party tries to help the parties agree on how to end the dispute); failing which
-Arbitration (a hearing after which a neutral third party makes a binding decision about the dispute).
Each party must make sure that their chosen representatives meet within 10 business days of notification, to negotiate and try to end the dispute by written agreement within 15 more business days.
If negotiation fails, the parties must refer the dispute to mediation under AFSA’s rules.
If mediation fails, the parties must refer the dispute within 15 business days to arbitration (including any appeal against the arbitrator’s decision) under AFSA’s latest rules for expedited arbitrations. The arbitration will be held in English in Cape Town. The parties will agree and appoint one arbitrator. If the parties cannot agree on the arbitrator within 10 business days after the referral, the Secretariat of AFSA will appoint the arbitrator.
20.5 Agree otherwise in an order
The parties may agree otherwise in order.
The parties may agree in writing to change the periods for negotiation or mediation.
21. Force Majeure
21.1 Parties not liable
No party will be responsible for any breach of this agreement caused by circumstances beyond its control, including flood, fire, earthquake, war, tempest, hurricane, industrial action, government restrictions, or acts of God.
21.2 Party affected to notify other parties
If there is an event of force majeure, the party affected will tell the other immediately, and they will meet within seven days to negotiate other ways to carry out any affected responsibilities under this agreement. The parties will continue to comply with the responsibilities that are not affected by the circumstances.
22.1 General information of Wallet.
Wallet is a form of store credit that can be issued / Transferred and / or purchased by you the purchaser. The use of wallet falls under the following conditions below.
22.2 Wallet Topup
Topping up the wallet is restricted against paying via Mobicred / MoreTyme. When EFT is selected only when it is cleared into our account the Wallet (Credit) amount will reflect on your account.
The amount will not be accessible for the first 1-2 business days once reflecting. Only Users topping their accounts may top up their wallets. Should a user Topup for another user they must make use of the Wallet Transfer.
A minimum amount of R50 (fifty Rand) in Order to top up. No Limitation on Maximum.
22.3 Wallet Transfer
Transferring funds from your wallet to another user is allowed at users own risk. A Charge of 1% will be taken from the transfer. Should users make a mistake within the transfer they have 48 working hours to contact us for us to do the correction provided the transferred amount by that user has not used the credit transferred to them.
A Minimum of R500 (five hundred rand) in order to transfer.
22.4 Payments using Wallet
Payments may be made using wallet in full should the account holder have the full amount. Any credits that are lesser than the “Cart” amount the account holder may use the wallet and make the rest of the payment with other Payment method.
Wallet payments whether be a portion or in full may take 1-2 Business days to clear before the order is completed/finalised
22.5 Risk and Fraud
Vape and Tech Guy SA (PTY) Ltd “Tech Guy SA” Will not be held responsible for any damages using wallet. Should your account be compromised I.E Hacked You have within 48 working Hours to contact us to investigate.
Any orders using wallet will be checked and the user will be contacted confirming the usage of the wallet via Call / Email / Whatsapp. Should no one answer within 24 Hours, and we do not suspect fraud the order will be completed.
Orders may be cancelled should we suspect fraud by comparing address history / IP Address and other details.
22.6 Refunds of Wallet
Wallet Refund is not possible for the first 30 (Thirty) Days of topping up your wallet.
A Charge of 5% + R10 (ten) will be deducted and only be made to your bank account via EFT (non-instant) Should you require Instant EFT on Refunds a charge of 5% + R60 (sixty).
Refunds may take 3 – 5 Working days to Process. Normal EFT will take 1-3 Business days thereafter the processing period OR Instant EFT May take within 1 Business Day thereafter the processing period.
Only Refunds will be possible by the user that has topped up their account. No Transferred amounts can be refunded.
22.7 Refunds in General
You are entitled to refunds as per the Terms of conditions, however any transactional fees paid by us via our merchant account and or Bank will not be refunded. All Refunds will be refunded via EFT (Standard EFT) or via PayFast, with the deduction of any fees such as the Merchant transaction fees by PayFast / Yoco or Banking if any. EFT may take 7-20 Days to process and may take 1-3 business days to reflect into your account. It is your responsibility to give us the correct information of your bank account. Yoco payment will not be refunded via Yoco. Option for us to pay Instant EFT will have a further deduction of R60 of the order amount. Transaction fees varies from time to time and depending on payment methods.
The deductions will be as follows if applicable:
Courier Fees will not be refunded.
Shipping insurance will not be refunded.
Banking fees to process your order will not be refunded.
Merchant transaction fees will not be refunded.
Merchant Refund fee will be deducted if paid via Merchant Payment gateway.
You may opt for store credit MINUS Courier and shipping insurance fees as well as any transaction fees such as Banking fees that processed your original order. Store credit will be in the form of the stores Wallet system (see terms and conditions 22.6)
We recommend EFT payments directly to our Bank account (Not via Yoco or PayFast) to prevent Transaction fees from being deducted should you wish to do a refund or credit on any future orders.
- SABC TV Licence
23.1 Broadcasting Act
In terms of the Broadcasting Act, No 4 of 1999, as amended all retailers selling television sets are required to ensure that prospective purchasers are in possession of a valid (paid-up) TV licence before a television set may be sold to such persons. The SABC has implemented a Toll-free Television Licence Validation Line (0800 00 9704) which retailers may contact to verify the validity of a licence prior to the sale of a television set to a prospective purchaser. This document explains the process to be applied in order to determine whether or not a TV licence is valid.
23.2 Documentation Required
- Copy of customer’s identity document;
- Copy of television licence invoice or Post Office receipt (in case of new licence purchased) or a TV Licence Card;
- In the case of a business TV licence, the full name, address details, business registration number and VAT registration number (if applicable) of the business/ company is required. Businesses are required to purchase a new TV Licence in order to buy a new TV set;
- Current physical and postal addresses;
- Contact numbers (home/work, cell-phone & fax, if applicable).
All contact information must be confirmed with us and updated on the TV Licences database as required.
We require that the customer has all of the relevant information when validating a licence.
23.3 Business TV sets
In the case of a business TV licence, the full name, address details, business registration number and VAT registration number (if applicable) of the business/ company is required to be validated before a television set or sets may be released to a prospective purchaser.
The existing licence(s) of a business must be fully paid up before additional (new) television sets may be purchased. Over and above any arrears / outstanding licence fees a business must pay full TV licence fee (R265.00) for any TV set purchased.
In the event of a prospective purchaser’s payments not reflecting on the TV Licences database, we are required to email a copy of the relevant receipt(s) of customer to Audience Services on 086 548 2403 in order to enable a Call Centre agent to trace and validate the payment(s) before a television set may be released to the customer.
A television licence must at all times be fully paid-up in order to be valid.
23.5 Exports (Sale to Foreign Citizens)
A foreign citizen or any person buying a TV set or sets for export purposes is required to purchase a television licence before he/she can purchase a TV set. Once a purchaser is back in his/her home country, the SABC must be contacted to arrange for a refund.
The request for a refund must be done in writing to the SABC together with the required supporting documents. The required documents are a valid receipt, a copy of the page in the passport that reflects the movement between the two countries, a copy of the airplane tickets (if applicable) and their bank account details. Refunds will be subject to Foreign Exchange controls.
23.6 Purchasing of a TV Set for Another Person
Anyone purchasing a television set on behalf of another person must provide his/her own valid TV licence at the time of purchase. Such purchaser is, however, required to ensure that the recipient of said television set has a valid (paid-up) TV licence. No one is allowed to purchase a television set on presentation of another person’s TV licence.
If a television set is being purchased on behalf of a business enterprise by a representative, the purchaser’s full details must be captured.
Should any payments be for any outstanding balances, it must be done via EFT or payment made at Post Office or any TV Licence outlets.
For Pre-Orders/Back Orders Please go to Pre Order/Back Order Terms and Conditions
For Price match Please go to the price match page.
For Competition T&C Please see Competitions T&C page
For Cyrpto Mining Card Pre Orders T&C Please see Page here
Terms and Conditions Updates without Prior Warning. Updated November 7th 2023.