FAQ's

SHIPPING INFORMATION

What shipping methods are available?
We are using The Courier Guy as our shipping method. You, the Customer, have an option during checkout for shipping insurance. Please see T&C’s
Time to time we may use Other Couriers to fulfill orders. Television sets due to the size are shipped via Suppliers.

How long will it take before my item is fixed?
Repairs may take up to 21 Working days depending on the repair agent. Should there be a delay, the customer will be notified. Out-Of-Box Failures (within the first seven days) may take 5-10 working days should stock be available. You, the customer will be notified.

Do you ship internationally?
Only on special requests. However, the customer takes responsibility for the warranty outside of South Africa.

How can I track my order?
You can track your order via The Courier Guy track and trace website (click here). Please use your waybill number emailed to you once the order has been completed.

More Questions

I have changed my mind. Can I still cancel order?
If payment has not been made Yes. Simply cancel your order on your account page. Please see Terms and Conditions.
How can I track my return order?
Orders will be updated and notified to your email address (Please see in junk mail should you not receive it) You can also track it on Order Tracking at the bottom of our page.
Will you be doing console Gaming?
Currently working on this however suppliers for Sony PlayStation Consoles have closed any new accounts till 2021. We will be doing it in future but feel free to contact us.
How can I return an item?
Please see terms and conditions.
Do you Price Match?
Yes we do only on the following conditions. You Provide link to the stores page that has the exact product. The Price is valid (Say they have a regular sale and the price is valid) It is not on a Opening / Seasonal / Birthday Sale / Black Friday. If it is still profitable. Only South African Retailers / eCommerce stores No International Stores. MUST Show in stock We may request payment be done over EFT instead of other gateways depending on factors.
Cant find what I am looking for can you till get it?
Nothing is impossible. Yes We can provided our Suppliers stock it otherwise we will do our best to source for you. The store is set to not display out of stocks.

The fulfillment address is your shipping address. Should you make a mistake please email us with your Order number to correct this “Before” Shipping takes place.

Yes! However, anywhere in South Africa that is via Courier Guy’s delivery.

We accept EFT Payments as well as Card Payments via the YOCO Platform during Check out.

Credit Facility which are via Payflex or Mobicred

E-mail us at info@techguysa.co.za, letting us know that you will be returning an item.  Please take note on our Terms and Conditions.

Once you have finished adding items to your Shopping Bag, simply click the “Check Out” button on the Shopping Bag page and we will guide you through the check out process. At times it does not update simply click on cart on the top right page. Or clear any cookies from your browser.

This may happen. Please contact us before making payment so we can Calculate on the order and correct it for you as the order wont go through without it.

At the moment not it is not. Deliveries however may take slightly longer than usual but tested them from JHB to CPT and was smooth sailing.
Should we be affected there will be updates on our Facebook Page.

We are taking Pre-cautions (Wearing masks at suppliers and couriers, Hand sanitizing hands etc.)

Tech Guy SA to make browsing easier, hides all out of stocks on the catalog. We do however source the out of stocks from one supplier and change it to another supplier. Should you not find what you are looking for feel free to contact us.

Yes you can. We have secured two options for customers.
Option 1: Payflex where you buy now and pay in segments of 4 payments within 6 Weeks. Please see here for more on Payflex.

Option 2: Mobicred via Payfast. You can purchase on credit with monthly installments. Please see here for more on Mobicred.

Follow the steps here (Click me)

Follow the steps here (Click me)

Yes you get rewarded a discount for purchasing over EFT. This does not include Instant EFT but the EFT Selection in the payment Gateway.

Credit / Debt Card Transactions and Other forms of payment has added fees due to Fees charged onto us. We take part of the knock lowering the cost of fees as well.

T&C’s Apply

Yes for purchasing more than 3 items and up you get a discount giving you the customer more value added service.

If you do not find your question send me email : info@techguysa.co.za

We are happy to help

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